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76 of 100 tickets without a human: turning an accuracy target into a threshold
slava_kotenev_159 profile

76 of 100 tickets without a human: turning an accuracy target into a threshold

#ai #automation #machinelearning #customerservice
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2 min read
Measuring First-Response Time Without Punishing the Wrong Shift
dingdangcs profile

Measuring First-Response Time Without Punishing the Wrong Shift

#customersupport #customerservice #automation #ecommerce
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3 min read
What Not to Automate: Five Replies That Should Stay Human
dingdangcs profile

What Not to Automate: Five Replies That Should Stay Human

#customersupport #customerservice #automation #ecommerce
Comments
3 min read
The Refund Conversation: Scripts for the Three Replies That Decide Everything
dingdangcs profile

The Refund Conversation: Scripts for the Three Replies That Decide Everything

#customersupport #customerservice #automation #ecommerce
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3 min read
Reply Templates That Don't Sound Like Robots
dingdangcs profile

Reply Templates That Don't Sound Like Robots

#customersupport #customerservice #automation #ecommerce
Comments 1
3 min read
Handling Dialects and Regional Phrases in Chinese E-Commerce Support
dingdangcs profile

Handling Dialects and Regional Phrases in Chinese E-Commerce Support

#customersupport #customerservice #automation #ecommerce
Comments
3 min read
From Spreadsheet FAQ to Rule Tables: A Migration Path That Doesn't Break Replies
dingdangcs profile

From Spreadsheet FAQ to Rule Tables: A Migration Path That Doesn't Break Replies

#customersupport #customerservice #automation #ecommerce
Comments
3 min read
Chattbot som inte gissar: grundad AI i kundservice
rickardcollander profile

Chattbot som inte gissar: grundad AI i kundservice

#ai #chatbot #customerservice #swedish
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10 min read
A Voice Agent That Sounds Natural Can Still Fail: A Turn-Taking Acceptance Harness
isabelle_dubuis_d858453d7 profile

A Voice Agent That Sounds Natural Can Still Fail: A Turn-Taking Acceptance Harness

#ai #voiceai #testing #customerservice
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19 min read
Customer portal: what it should contain and when it pays off
rickardcollander profile

Customer portal: what it should contain and when it pays off

#customerservice #saas #ux
Comments
3 min read
Review Queues Beat Confidence Scores: Auditing Auto-Reply Output Weekly
dingdangcs profile

Review Queues Beat Confidence Scores: Auditing Auto-Reply Output Weekly

#customerservice #automation #ai #saas
Comments
3 min read
AI Chatbot Resolution Rate: The Metric That Lies to Owners
chenwengui23 profile

AI Chatbot Resolution Rate: The Metric That Lies to Owners

#ai #metrics #analytics #customerservice
Comments 1
5 min read
Keyword Triggers That Don't Misfire: Match Rules for WeChat Auto-Reply Tables
dingdangcs profile

Keyword Triggers That Don't Misfire: Match Rules for WeChat Auto-Reply Tables

#ecommerce #automation #customersupport #customerservice
Comments
3 min read
Group Chats Are Not DMs: Routing Rules for WeChat Customer Service Auto-Reply
dingdangcs profile

Group Chats Are Not DMs: Routing Rules for WeChat Customer Service Auto-Reply

#customersupport #customerservice #automation #ecommerce
Comments
3 min read
AI Chatbot Order Status: Cutting WISMO for Small Shops
chenwengui23 profile

AI Chatbot Order Status: Cutting WISMO for Small Shops

#ecommerce #ai #customerservice #shopify
Comments
6 min read
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